Refund policy
Return & Exchange Policy
RetailMart.Online
At RetailMart.Online, we are committed to providing quality products and a transparent shopping experience. Please read this Return & Exchange Policy carefully before placing an order, as it defines the terms under which exchanges and warranty claims are accepted.
1. Exchange Policy (Damaged Products Only)
- RetailMart.Online offers exchange only and does not offer returns or refunds.
- Exchange requests are accepted only if the product is received in a damaged condition.
- Customers must report the damaged product within 24 hours of receiving the order.
- A clear and unedited opening video showing the product, packaging, and damage must be shared within 24 hours.
- Requests raised without proper video evidence or after 24 hours will not be considered.
2. Exchange Timeframe
- Eligible damaged product exchanges must be requested within 7 days from the date of delivery. New Product will be Shipped within 48 hrs after management approves the exchange (Generally it takes 2 working days to process the exchange request). And product will be delivered within 10 days.
- No exchange requests will be accepted after 7 days, under any circumstances.
3. No Return & No Refund Policy
- All sales on RetailMart.Online are final.
- Products once delivered cannot be returned.
- Refunds are not offered, except where legally required.
4. Warranty Policy (6 Months)
- All products sold on RetailMart.Online come with a 6-month limited warranty, unless otherwise stated.
- The warranty covers manufacturing defects or functional issues only.
- The warranty does not cover:
- Physical or accidental damage
- Mishandling or misuse
- Normal wear and tear
- Water or liquid damage
- Unauthorized repair or modification
- Warranty claims will be processed only after inspection and approval by our technical team.
5. Difference Between Damaged Product & Warranty Claim
| Scenario | Applicable Policy |
|---|---|
| Product damaged at delivery | 7-day exchange (video required within 24 hours) |
| Product develops issue after usage | 6-month warranty claim |
| Physical or accidental damage after delivery | Not covered |
| Customer misuse or mishandling | Not covered |
6. Exchange & Warranty Approval
- All exchange and warranty requests are subject to verification.
- RetailMart.Online reserves the right to approve or reject any request based on evidence and inspection.
- Approved replacements will be dispatched within a reasonable timeframe.
7. Shipping & Handling
- Shipping for approved exchanges will be handled as per company policy.
- RetailMart.Online is not responsible for delays caused by courier partners or unforeseen events.
8. Cancellation Policy
- Orders once dispatched cannot be cancelled.
- Cancellation requests before dispatch are subject to approval.
9. Contact Information
For any return, exchange, or warranty-related queries, please contact us using the details below:
Email: retailmart.online@zohomail.in
WhatsApp: +91 70112 54527
10. Policy Acceptance
By placing an order on RetailMart.Online, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy, along with our Terms & Conditions and Privacy Policy.