Shipping policy

Shipping Policy

RetailMart.Online

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from RetailMart.Online (“Website”, “we”, “us”, “our”). By placing an order on our Website, you agree to the terms stated below.

1. Shipping Partner

RetailMart.Online uses Shiprocket and its authorized courier partners for order processing, shipping, and delivery across India.

2. Order Processing Time

  • Orders are usually processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Processing time does not include shipping or delivery time.

3. Shipping & Delivery Timeline

  • Estimated delivery timelines typically range between 3–7 business days after dispatch.
  • Delivery timelines may vary based on:
    • Customer location
    • Courier partner serviceability
    • Weather conditions or unforeseen circumstances
  • Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout before order confirmation.
  • RetailMart.Online reserves the right to revise shipping charges at any time.

5. Order Tracking

  • Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp.
  • Customers can track their shipment using the Shiprocket tracking link or courier partner website.

6. Delivery Address & Responsibility

  • Customers are responsible for providing accurate and complete shipping information.
  • RetailMart.Online shall not be liable for delivery failures due to incorrect or incomplete address details.
  • If an order is returned due to incorrect address or unsuccessful delivery attempts, re-shipping costs may apply.

7. Damaged or Missing Products

  • If you receive a damaged or incorrect product, please refer to our Return & Exchange Policy.
  • A clear unedited opening video must be recorded and shared within 24 hours of delivery for any damage claims.

8. Delays & Force Majeure

  • RetailMart.Online is not responsible for delays caused by courier partners, natural calamities, strikes, regulatory restrictions, or other force majeure events.
  • Such delays do not qualify for refunds, cancellations, or compensation.

9. International Shipping

  • Currently, RetailMart.Online ships only within India.
  • International shipping is not available at this time.

10. Partial Shipments

  • In certain cases, orders may be shipped in multiple packages.
  • Customers will be informed if partial shipments are applicable.

11. Right to Modify Shipping Policy

  • RetailMart.Online reserves the right to update or modify this Shipping Policy at any time without prior notice.
  • Changes will be effective immediately upon posting on the Website.

12. Contact Information

For any shipping-related queries, please contact us:

Email: retailmart.online@zohomail.in
WhatsApp: +91 70112 54527

13. Acceptance of Shipping Policy

By placing an order on RetailMart.Online, you acknowledge that you have read, understood, and agreed to this Shipping Policy.