Terms of service

Terms of Service

RetailMart.Online

These Terms of Service (“Terms”) govern your access to and use of the website RetailMart.Online (“Website”, “we”, “us”, “our”). By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms, our Return & Exchange Policy, Privacy Policy, and any other policies displayed on the Website.

1. Eligibility

  • You must be at least 18 years of age to use this Website or place an order.
  • By using this Website, you represent that you are legally capable of entering into a binding contract under Indian law.

2. Account & User Responsibilities

  • You may be required to provide accurate and complete information while placing an order.
  • You are responsible for maintaining the confidentiality of your account and order details.
  • RetailMart.Online shall not be liable for any loss resulting from unauthorized use of your account.

3. Product Information & Availability

  • We make every effort to display accurate product descriptions, images, pricing, and specifications.
  • Product images are for illustrative purposes only and may vary slightly from the actual product.
  • RetailMart.Online reserves the right to modify, discontinue, or limit quantities of any product without prior notice.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • Prices are inclusive or exclusive of taxes as applicable and mentioned on the product page.
  • We use secure third-party payment gateways to process payments.
  • RetailMart.Online does not store your card or banking details.
  • In case of payment failure or unauthorized transaction, we recommend contacting your bank or payment provider.

5. Order Acceptance & Cancellation

  • Placing an order does not constitute acceptance until the order is confirmed and dispatched.
  • RetailMart.Online reserves the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
  • Orders once dispatched cannot be cancelled.

6. Shipping & Delivery

  • Delivery timelines provided are estimates and may vary due to external factors.
  • RetailMart.Online is not responsible for delays caused by courier partners, natural events, or force majeure situations.
  • Risk of loss passes to the customer upon delivery of the product.

7. Returns, Exchanges & Warranty

  • Our Return & Exchange Policy forms an integral part of these Terms.
  • RetailMart.Online offers exchange only for damaged products, subject to policy conditions.
  • No returns or refunds are provided.
  • All products come with a 6-month limited warranty covering manufacturing defects only.

8. User Conduct

  • You agree not to misuse the Website or engage in unlawful activities.
  • You must not attempt to harm, hack, reverse-engineer, or disrupt the Website or its services.
  • Any violation may result in termination of access and legal action.

9. Intellectual Property

  • All content on this Website, including text, images, logos, and designs, is the property of RetailMart.Online or its licensors.
  • Unauthorized use, reproduction, or distribution of content is strictly prohibited.

10. Limitation of Liability

  • RetailMart.Online shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability, if any, shall not exceed the amount paid for the product in question.

11. Indemnification

You agree to indemnify and hold harmless RetailMart.Online, its owners, employees, and partners from any claims, damages, or losses arising from your violation of these Terms or misuse of the Website.

12. Force Majeure

RetailMart.Online shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, strikes, government actions, or technical failures.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

14. Changes to Terms

  • RetailMart.Online reserves the right to update or modify these Terms at any time.
  • Continued use of the Website after changes constitutes acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: retailmart.online@zohomail.in
WhatsApp: +91 70112 54527

16. Acceptance of Terms

By using RetailMart.Online, you acknowledge that you have read, understood, and agreed to these Terms of Service.